Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

I was very pleased with American Custom Contractors. They did an excellent job with my roof--Project consultant Christian Ramirez took good care of me; Sharon Slacum was very helpful with arranging appointments and connecting me with the right team; the crew was hardworking and courteous; deadlines were met; clean up was excellent; and the roof work was done well. Because of the great experience, I called them for a different job with my gutters several months later. Blase Scully was incredibly responsive to my needs--came out quickly, assessed the situation, actually remedied what he could on the spot, provided me with photos, and gave me a fast and reasonable estimate. The work was done quickly and well. I have already referred American Custom Contractors to my neighbors! ~ Jana M

American Custom Contractors has done two full roof replacements for me on different properties, and I cannot rate them highly enough. They have been very easy to work with through the entire process, and they do a great job following up with the insurance company related to any storm damage. They did great work on both projects, and at very reasonable prices. They were very responsive all the way through for any follow up questions I had, and were willing to make multiple trips out before the replacement started to initially diagnose the leak. If you’re looking for a solid company to call for a roof project, definitely give them a call! Blase, Mike, Yanni, and the whole team were a pleasure to work with, and I will definitely call them again for any future projects. ~ Jason K

From start to finish, I was very happy with ACC. Mike S. was an excellent project consultant and Blase S. was an amazing project manager. During initial phases, I really appreciated that Mike was there to help guide the process and address any of my concerns. He was very knowledgeable and a pleasure to work with. The quality of work on the project itself was top-notch and I love result. Blase went above and beyond - any time I had a question or issue he was all over it and made sure that I was happy. He is the best PM I have ever worked with in terms of professionalism, communication, and attention to detail. I really enjoyed working with the entire team at ACC, the customer service was great and I will definitely refer my friends and neighbors. ~ Travis G

Yanni with American Home Contractors has been wonderful to work with during the process of roof selection with my elderly mother. He has been patient and kind and knowledgeable. He has worked well with my mother’s insurance company, her timeline and is now getting the roof started as soon as she became ready. We know the roof will be beautiful and done well as Yanni has been a joy to work with! 11/24: I wanted to add another review after working with Joel, Blase and Anibal. We had a concern that there might be a roof leak in my mother’s bathroom. The team above worked quickly to determine the cause of the leak, which turned out not to be the roof, but an animal in the attic. We were so thankful your team member accessed the attic and found the cause for us. Thank you again!! Nicole ~ Nicole E

I was very pleased with how our claim was handled with the insurance company. Then watching the work being done. The whole crew was very neat, respectful and took care of additional work while the roof was open. All I had to do to get to the right person was to call or text Yanny. I noticed a piece of trim that looked crooked and stood out to anyone entering by the garage. One call and a man came out to see what I was talking about. He went for materials and fixed it before the next storm. I was a little worried about someone approaching us about the damage but reviews were all good. I like having someone like Yanny to get me to the right person or find the answer to my questions. HOPEFULLY, I won’t have to replace another roof but I know who to call or tell friends. ~ Susan G

I had a great experience with American Custom Contractors from my initial conversation with Russell until my final check in with my project manager, Frank. I experienced some wind damage in my roof and after submitting a claim with my insurance, I coordinated with Russell to meet the assessor at my home as they viewed the roof damage. American Custom Contracting took pics and submitted additional claims to be sure that my insurance paid out appropriately for the damages. The roof replacement was schedule within weeks and completed in one day. It looks amazing! They even took care of a small soffit piece that was missing and replaced a cracked j-channel. Overall, I couldn’t be happier with the service that I received from them. ~ Emily H

I had a full roof replacement and interior work done to patch a damaged ceiling. American Custom Contractors was recommended to me by a family member and I couldn’t be happier with the service. Brad Colliflower took the point on my job from the start, explaining the entire process, and always being patient as I had a lot going on at work. Everything went smoothly and just as Brad said it would, getting the job fully covered by my insurance. You can trust that he is going to do the right thing for his clients. Once the work was scheduled it was done professionally, the crews explained everything and were committed to quality results that were better than I even expected. I would absolutely use them again and I will be recommending them to anyone I know in need of a contractor/roof replacement. ~ Chris W

We have hired American Custom Contractors to replace our roof and have been very impressed by the integrity and respect we have been shown in the process so far! (Work has not yet started.) Damien Sautter was on our roof yesterday with the insurance adjuster when he spotted a possible issue from a missing shingle. After the adjuster he left, he took the time to further explore the issue by going into our attic where he discovered a hole in the roof with daylight shining through it! He then went back on the roof and patched said hole by himself. Thank goodness he did because it poured down rain later in the evening!! We have been very impressed so far and feel confident we made the right choice with American Custom Contractors! ~ Grace K

ACC replaced our roof, including 3 skylights, roof overhangs, and gutter extensions. They did an excellent job. The crew members showed up on time as scheduled, they were extremely professional, and finished the work on schedule (3 days), even when the weather conditions were less than ideal. George and Evan, the company representatives with whom we discussed the contract details, did an excellent job in explaining the details of the project. Tim, the crew manager, explained the entire process to us with all details. He ensured that crew pays attention to all the details. Congratulations to ACC, Tim, George, Evan, and the crew! They did a fantastic job. We would hire them again without any hesitation. John and Olympia. ~ John B

American Custom Contractors was wonderful to work with. We had a roof leak from a storm, and they were quick to help with our insurance agent, provide a quote, provide shingle samples, and replaced the roof less than two weeks. Yanni was very thorough in his review of the estimate and provided us with guidance on replacing the gutters and adding in a leaf guard. He was also upfront with potential additional costs (plywood replacement, etc.). He worked with the insurance company during and post install as well. Blase was our Project Manager, and he was good at communicating via email, phone, and text. We had one of our gutters damaged, and Blase worked quickly to have it replaced without any question. Overall, I would highly recommend American Custom Contractors - specifically Yanni and Blase - to perform a roof replacement. ~ Christopher H

Our experience was UNBELIEVABLE; literally, we have told friends our experience and nobody can believe how we rave about American Custom Contractors. We had a wind/hail storm damaged roof and Christian Ramirez made the process simple from the start and everything he described came to pass, just as he had explained. Then, when Tim Booth and his team arrived at our house, it couldn't have gone more smoothly, nor more professionally. The process was long but throughout the 3 weeks of work the crew took great care of our home and landscaping, and were very accommodating to our needs. It was quite possibly the cleanest job-site I've ever seen. And, they finished on time and budget . . . no surprises! ACC is amazing. ~ Shay H

A friend referred me to Brad Colliflower for window and siding replacement. Brad came out and worked with us on a quote that was about almost half less than another competitor. Measurements were taken and about six weeks later an appointment was set up to have 12 windows and a large bow window replaced. The job was completed in just one and a half days And we couldn’t be more pleased with the final result. The windows are very high-quality triple pain, and they look amazing inside and out. Looking forward to a much less costing electric bill this winter and the rest of the summer. Everyone we dealt with has been professional and courteous, and we would highly recommend their services to anyone in the market for new windows. Jeff Barnhart ~ Quick S

I am happily updating my prior rating to 5 stars. Finally, I've found a company that cares about customer service and repeat business. After I posted a less than stellar review, I received a phone call from the CEO, Demetri. He personally showed up (and was even a little early) and stayed on site while my roof was being inspected. Despite the windy conditions, the technician was thorough with his inspection and took precautionary measures to address any water leaks. Demetri took the time to speak with me about my roof issues, and he also provided valuable information about the insurance claim process. I'm extremely pleased with the "above and beyond" service that I received today. I will definitely call American Custom Contractors in the future, as well as refer them to my friends, family, and neighbors living in the DMV area. ~ Donna C

I have zero complaints with American Custom Contractor regarding my roof replacement and interior ceiling work. From the first day when we met with our sales representative Yanni, the company was extremely professional and went above and beyond. They send a photo of the sales rep along with a text confirming the appointment to prevent any possible scams. Yanni was always responsive and easy to reach. American Custom also dealt directly with my insurance regarding the roof claim and there were no issues. Install was done very quickly and the communication from my project manager Belter Morataya was great. I still have the interior work that needs to be completed but I have no reason to expect anything but a good experience. ~ Julissa M

This was one of the most pleasant experiences I have ever had with a home renovation. I did a complete roof replacement with Brava spanish barrel tile, and ACC was recommended by the tile manufacturer. The new roof looks spectacular and has added value to the house. ACC was very impressive from start to finish. Their sales/design specialist David Paul was outstanding in guiding me through the process, and the project manager Hans Ramirez was on top of everything every day. The crew was very professional and obviously highly skilled at this difficult type of roof installation. They worked meticulously and stayed on the project constantly until it was finished. I would use ACC again for anything. ~ John M

I was referred to American Custom Contracting by my neighbor. I actually complimented him in his new roof and he gave me their info. I had them come out and do a roof inspection for me. The man was very honest, professional and on time. I didn’t need roof work at that time, but I had exterior trim that was rotting. It was very high and I was rejected by a few “handymen”. I received my quote, and although it was a little higher than expected, I went ahead and I am so happy I did. The workers are professional, on time, polite, hard working and they are doing a great job. Very organized and know exactly what they are doing. I wouldn’t hesitate to use this company again in the future and can recommend them without reservation. When it comes to your home, best not to skimp, it will save you money in the long run!! ~ Sarah A

As last year we were told by a different contractor that we need our roof replaced, we decided to get a second opinion and we did the free inspection of the roof with American Custom Contractors after a bad hail storm. To my surprise they told us that our roof still has 10-15 years left and it has minimal damage from the hail. The person they sent, David, was very knowledgeable and pleasant to work with. I really don't take the time to post reviews, but this time I had to post this as I was impressed with their honesty. It is very hard to get a honest opinion these days when everybody tries to sell you everything. I would recommend them based on our experience with them. When our roof will be replaced, they will be the first one to call. ~ Simona P

All members of American Custom Contractors (ACC) from the estimator, project manager, to the installation team were very professional in the performance of their duties. Special thanks to Don Slocum for his persistence in dealing with my insurance company who only wanted to pay for roof repair, rather than replacement. Don carefully explained that roof repair would lead to further damage. The insurance company concurred with Don's persuasive argument and authorized the full replacement. Cameron coordinated the process of ordering the shingles and scheduling the installation date. The installation team arrived on time and kept me informed of the process. Once the work was completed, the crew thoroughly cleaned up the debris and performed a final inspection. I highly recommend ACC to anyone interested in their service. ~ Joseph H

From start to finish American. Customs Contractors handled everything with the insurance company. I couldn't be more pleased with their patience and professionalism.The sales person Esteban was so professional and so willing to help us. He eased our minds when we were denied by the insurance company initially. We were in constant contact and he was always readily available to talk and answer calls,text,and emails. The work crew came out and the foreman kept me updated throughout the day until the job was done. They cleaned up and ensured no trash or nails were left behind. 20 out of 10 highly recommend American Custom Contractors for all you roofing needs! They go above and beyond. ~ Alejandro F

American Custom Contractors were a professional company from start to finish. Brad got us started on the process. Brad was very knowledgeable on the details involved in facilitating our new roof and very responsive. For the install of the new roof Alex was communicative on when to expect the delivery of supplies and team for the install. The team was able to install our roof in 1 day. They’ve done a wonderful job as the roof looks beautiful and I feel confident in the quality of their work. Also did an awesome job at clean up of work space when finished. Thank you again Brad and Alex for your one or one support during our project. I would use this team again as it was evident they listen to the customers needs and more importantly take pride in their work. Special shout out to Dre and Gabriel who were also very informative and skilled in helping us on our roof install adventure. ~ Anne J

American Custom Contractors has been the most professional company we have had the pleasure to work with. From getting insurance approval to pay for our storm-damaged whole-roof replacement, to the consistent and very thorough communication, the many progress updates and well-thought out touch points, all the way through completion of the beautiful new roof on our home, we have absolutely loved working with with ACC. They presented all options up front, made expert recommendations, and were incredibly fast in scheduling and in completing the project. We are so very grateful for Alex, Aaron, Joel, Frank and their roofing team. Thank you all. ~ Rochelle N

American Custom Contractors did a top-notch job replacing our roof. We are very pleased with the workmanship and look of our new Brava Cedar Shake roof. The team was very professional and responsive from the initial bid to job completion. Kudos to the sales and management team: Yanni, Aaron, Blase and Joel. I was extremely impressed by the tenacity, workmanship, attention to details and responsiveness of the on-site crew and their lead, Gabriel, as they worked under extreme weather conditions to complete the job. I will put American Custom Contractors on the top of my list for any future home project and recommend them to my friends without any reservations. ~ Dario D

Two thumbs up....Five stars....10/10....Recent storms had caused extensive damage to two buildings on my property. William worked directly with my insurance company, from start to finish, and walked me through the process effortlessly. He kept in contact with me throughout the process and ensured all of my questions were answered, I got the product I wanted and the project was done very quickly. The employees worked two long, hard, hot days. Both buildings look brand new again. I continue to get compliments from my neighbors daily. American Custom Contractors' honesty, integrity and quality of work more than exceeded my expectations. I can't thank you enough!! ~ Jennifer M

It is Nick from a 50-year specialized roof company namely American Custom Contractors company, who knocked on our door and told us he visually spotted some issues on our roof and can inspect it more deeply on our behalf. We luckily allow him to do so and he did find lots of issues which very likely were caused by the previous storms occurring in our area and would otherwise cause much bigger issues in the future. He suggested us to have his company fix the issues and here we are. With the help of the project manager Adam from the same company, our roof was replaced with brand new premium materials and the work was beautifully done. We are so grateful that our roof was taken care so well and now is trouble free with help of both Nick and Adam! We strongly recommend Nick and American Custom Contractors company that he works for and suggested to us to have worry free roof!! ~ Mike Y

Write a review

Reviews from our customers

Find us on social media